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A comprehensive approach to health and wellness

Maintaining the health and safety of our residents is always our top priority. COVID-19 has underscored the depth of that commitment. At Belmont Village, we have implemented a comprehensive program of protocols based on the most current understanding of the 2019 coronavirus as determined by science, medical expertise, and Centers for Disease Control and Prevention (CDC) guidelines. At the same time, we are equally passionate about supporting our residents’ mental and emotional health during this challenging time.

Covid-19 Vaccine Update: A Message from CEO & Founder Patricia Will
At Belmont Village Senior Living, nothing is more important than the well-being and safety of our residents and staff. During the coming weeks, an FDA approved safe and effective COVID-19 vaccine will be made available as a first priority to residents and staff of senior housing and care communities. Belmont Village is partnering with Walgreens, which will be conducting vaccine clinics at our communities across the country.

While participation is voluntary, we believe that it is important to share as much information on the promise of immunity via vaccination. Over the coming weeks, physicians/experts and Belmont Village leadership will host educational webinars for staff, residents, and families to address common questions, plans for delivery, safety precautions, and a myriad of related topics.

Our rigorous safety and prevention protocols will remain in full force as long as they are needed. This means we will continue our rigorous testing protocols, as well as protocols for non-essential visitors, social distancing, mask-wearing, and sanitization.

All the while, we are working to protect residents from the effects of isolation by prioritizing community socialization and engagement with many programs that promote mental stimulation, socialization, reduced stress, and a healthy lifestyle—allowing seniors to maintain function and a high quality of life.

With the advent of vaccines and other testing and treatment modalities, it may soon be possible for our residents, families and tireless associates to resume life’s cherished interactions– hugs and kisses with loved ones, making new memories, lifelong learning—in short all the possibilities that come with the gift of aging.

Thank you for your patience as we navigate this rapidly evolving situation. We will provide updates as more information becomes available.



Tools and policies for controlling the spread

Like everything we do at Belmont Village, our policies are informed. We work closely with public health and immunological experts from medical universities nationwide including Johns Hopkins, the University of San Francisco, and the University of Texas Health Science Center in Houston. With 24/7 nurses on staff, these policies can be efficiently administered.

Before entering any Belmont Village community, each visitor must have their temperature taken and log into Accushield, our automated digital access system, which asks a series of health questions recommended by the CDC. The system also verifies criminal background checks for all third-party vendors.

For widespread surveillance, we conduct saliva-based pool testing. For diagnostics, we offer both on-site antigen testing, which provides results in minutes, and PCR molecular-based testing, the gold standard for accuracy. With two national labs under contract and health professionals on-site, we can mobilize as few communities can.

Visits are by appointment and monitored for social distance, with surgical and cloth masks required for all group areas. Some communities offer Plexiglass enclosures for guests. If a resident tests positive, we have enhanced protocols for patient isolation, monitoring, and treatment.


“My father’s 94th birthday was last week, and the entire team treated him like royalty, with a morning serenade, a socially distanced gathering with his friends and my two sisters, a special plate of sweets by Chef Tyler, and a video chat with me in Dallas. I can’t thank everyone there enough for their dedication, assistance, caring, and attention.”

Linda S., Belmont Village Hunters Creek


Best practices for keeping our communities clean and safe

Reducing the risk of viral contact is fundamental to our approach. Our strategies include everything from the sanitation of frequently touched items to the removal of reusable condiments in the dining areas. Most importantly, we educate staff, residents, and families alike on what we’re doing, how we’re doing it, and why.


At many Belmont Village communities, we offer telemedicine for urgent care, allowing residents to safely access physicians and healthcare practitioners while reducing the risks associated with office or ER visits. We also conduct virtual events covering a variety of topics, including COVID-19.

Hand hygiene stations are located throughout every community and are required to be used prior to entry. All disinfectants used are registered with the EPA as effective against COVID-19, with staff trained and reviewed on the cleaning procedures associated with each product. All outside equipment and deliveries must be sanitized prior to entering the community, along with work areas and paths of travel.

Belmont Village maintains an ample and secure supply of PPE including masks, gloves, and gowns, available to employees and residents as needed. We also provide training on proper use and, depending on the activity, require staff to change gloves and sanitize hands when interacting with each new resident.


“Thank you for keeping us safe, fed, involved, and interactive in the community. Who knew COVID-19 would happen? But you have all risen to the occasion, helping us cope in many ways. Life has gone on as usual, with many changes, but it is still a great place to be.”

Diane I., Belmont Village Albany


Maintaining the promise of life worth living

When it comes to protecting our residents, our vigilance is balanced with a commitment to maintaining the social connections critical to mental health and holistic well-being. We know this situation is hard on everyone — residents, staff, and families. But together, we will prevail. Because a life worth living is a life worth fighting for.

Through purposeful programming and whole brain fitness, we help residents find joy in their daily lives. It’s our point of distinction. While the pandemic has affected our approach, it has not altered our commitment. As much as possible, we continue to organize activities while enforcing new restrictions.

If a resident tests positive, Belmont Village activates enhanced isolation protocols for monitoring and care by a dedicated staff. In addition to clinical support, we are able to quickly pivot to maintain one-on-one stimulation while the resident is in isolation, treating not just the virus but the whole person.

Regularly scheduled activities are an important part of the unique programming at Belmont Village. To maintain this crucial continuity, we have adapted group size and required residents to wear masks and stay six feet apart. Video conferences are also offered for visits and other social activities.


At Belmont Village, we are proud of the resilience displayed by our staff and our residents. We are optimistic that this crisis will soon be behind us. Until then, please reach out to a family advisor if you have any questions about community health and safety.