Care During Covid-19
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Letters from Our Families
The coronavirus has changed daily life for nearly all of us. At Belmont Village Senior Living, one thing has remained the same—our dedicated staff. We’re grateful to have such a caring team. Throughout the coronavirus pandemic, families and residents have written to tell us how we’re doing. The common thread these letters share is their gratitude for our staff. The caregivers, nurses, management teams, servers, housekeeping staff, and others who make a difference the lives of our residents. We’re sharing a few of these heartfelt letters from our families to offer a personal glimpse into our communities.
I would like to extend a very heartfelt thank you to you and your associate doctors at Tembo Health. Your group took such amazing care of my father this past weekend. As a mother of a large family, I know first hand that our loved ones do not usually get sick during office hours. What a blessing that the nursing staff at Belmont Village Lakeway contacted your group Saturday night when my father’s blood oxygen numbers were low. The doctors were just amazing as they communicated with my father and the nurse through televisits while speaking with me on the phone. I am so thrilled that I was able to be part of appointments and that my father felt so comfortable knowing that I was on the call. It gives me such a peace of mind knowing that your doctors are only a phone call away.
Kimberly H., Belmont Village Lakeway Family Member
Patricia – let me add my thanks to you and your team. We admire you and your team’s amazing work. You are the heroes here and thank you for your contributions and also care for our seniors and their families in this crazy time. Stay safe and on behalf of my team and all my PwC partners, thank you for being there for our community.
Joe W., Belmont Village Lincoln Park
I am enjoying my new life at the Belmont. Beautiful location with views of the ocean and Intracoastal. The staff is devoted to the service of the residents. Dining options are varied and the food is very good. I appreciate the many activities available, gym, pool, physical therapy, movies, and yoga. You can be very active. Nurses are on duty 24/7 in a great team.
Kay A., Resident at Belmont Village Fort Lauderdale
It was truly our pleasure [to show our appreciation to the staff]. We know my dad would have wanted to do something special for everything the staff has done to care for him and my mom. After my dad passed, everyone was so helpful in getting my mom settled into a new apartment and a new routine and she clearly loves it there. Belmont is a special place, and your Scottsdale staff has always been top notch!
Lisa B. and family, Belmont Village Scottsdale
We are so grateful to all of you at Belmont Village of Oak Park who are taking such good care of mother during this very difficult time. Our family is spread out and knowing that our mother is at Belmont Village under your wonderful care gives us a lot of comfort. Your extraordinary efforts are amazing!!
Nancy W., Belmont Village Oak Park
[My father’s] 94th birthday was last week, and the entire team treated him like royalty, starting with an AM serenade by Rosette and Pals; a social-distance gathering in the lobby with his friends and my two sisters watching from the front door; a special plate of sweets by Chef Tyler; and a video chat with me in Dallas! It was such a grand way to celebrate his birthday and the entire Belmont team made that happen!
I know how challenging and difficult these past weeks have been, and the positive and smiling faces have brightened his days and given me such peace of mind. I can’t thank EVERYONE there enough for their dedication, assistance, caring and attention. There isn’t a day that goes by that I am not feeling TOTAL GRATITUDE to the entire staff and management team at Belmont Hunter’s Creek for all they continue to do every day!
Linda S., Belmont Village Hunters Creek
I have a mother at your Memphis community. I want to acknowledge the entire staff in Memphis. While my mom has dementia, she knows that she is safe and well taken care. The folks on staff show such care and love for her, it makes it easier during such difficult times. The Executive Director’s leadership filters down to every employee as they make the residents’ well-being their first priority. My brother and I researched every facility in the Memphis market and we are glad we landed at Belmont.
Mark R., Belmont Village Memphis
I want to thank all of you for helping make hard times a little easier. Your willingness to try to create a new normal for those of us trying to adjust is outstanding. I miss all of you that I have come to know during my visits to see my husband, but I know that he is being well cared for. I appreciate your willingness to track him down so I can talk to him on the phone. Our family greatly appreciates what you are doing for us. I hope knowing this will help you and your family get through the coming days and weeks a little easier.
Anne D., Belmont Village San Jose
I couldn’t be happier with the care my father is getting here. Everyone is very professional, accommodating and respectful! Thank you all for giving me peace of mind.
Mary D., Family Member at Belmont Village Fort Lauderdale
I cannot express how impressed I have been with the staff at Belmont Village during this pandemic. It has been so hard not being able to visit with my mother. But I have been confident that she is well taken care of. The nurses have been very reassuring to my mom. I know routine is very important to my mom. The staff has done a great job striving for normalcy in this unusual time. Jill has continued to organize activities even with these restrictions. She has been so accommodating with arranging face time with my mom. She even fixed mom’s phone! Christie has gone out of her way to visit with my mom and do the little things that I would normally do. My mom has handled this lockdown much better than I expected. I attribute her calm attitude to the great care she is receiving from everyone at Belmont Village from the Pals, the servers, the housekeepers, maintenance, and the concierge. And yesterday, someone did mom’s hair for her! What a gift! Thank you— all of you for your kindness, your bravery, and your commitment to your jobs.
Mike L., Belmont Village Green Hills
Thank you, thank you, thank you for keeping us safe, fed, involved, and interactive in the community. Who knew COVID-19 would happen, but you have all risen to the occasion, and are helping us cope in many ways. Life has gone on as usual, with many changes, but it is still a great place to be.
Diane I., Belmont Village Albany
Sunnyvale Belmont employees, I am so thankful in these times especially, that you are looking after my mom. I believe you started early to ensure the safety of residents and employees. My mom is healthy thanks to you. You are sooo appreciated. I think of all the challenges you are confronted with and still you are there cheerful and keeping healthy yourselves.
Marian W., Belmont Village Sunnyvale
You guys are doing such a fine job during this rather unusual time. I can’t think of how you could improve.
Wayne P., Belmont Village Burbank